Introduction

This Privacy Notice describes how 93j collects, uses, shares, and protects personal data in connection with our online gambling platform and related products. It also explains your rights and how to exercise them. By using our services, you acknowledge and accept the practices described here.

Data controller and contact information

93j Limited is the data controller for the personal data processed in relation to our services. The principal place of business is in the jurisdiction where we operate. You may contact our data protection team at [email protected] for questions about this notice, to exercise your rights, or to raise concerns about how we handle your data.

The information we collect

  • Registration and account data: name, address, email, date of birth, phone number, and identity verification information required to establish and maintain your account.
  • Account activity and financial data: deposits, bets, payouts, transaction history, payment methods, and related financial records.
  • Device and technical data: IP address, device type, browser, operating system, language settings, login times, and system logs.
  • Geolocation data: precise location information where required to verify eligibility, licensing, and compliance with applicable laws.
  • Communications: messages and calls with our support teams, and chat transcripts or recordings where permitted by law and for security and training purposes.
  • Marketing and preferences: marketing consent status, chosen communication preferences, and responses to promotions.
  • Third party and verification data: information from identity verification vendors, fraud prevention services, regulators, or publicly available sources as permitted by law.
  • Non-personal information: aggregated or anonymized data about platform usage that cannot reasonably identify you, which we may combine with personal data for analysis and improvement of our services.

How we use your information

  • To set up and manage your account, verify identity, and provide customer support;
  • To process deposits, bets, payouts, and other transactions and to prevent fraud and money laundering in compliance with licensing requirements;
  • To confirm age and eligibility and to enforce our terms of use and regulatory obligations;
  • To personalise content and features to improve your experience;
  • To communicate important service information, updates, and security notifications; and
  • To conduct analytics and risk assessment to maintain the integrity and reliability of the platform. Marketing communications may be sent where you have consented or where law allows; you may opt out at any time.

Sharing your information

We may disclose personal data to the following categories of recipients as necessary for the purposes described above:

  • Internal entities within 93j and trusted service providers (e.g., payments, IT, customer support, data analytics, and marketing services);
  • Affiliates and white label partners involved in delivering the services;
  • Regulatory bodies, licensing authorities, law enforcement, and other public authorities as required by law or licensing obligations;
  • Auditors, legal advisers, and other professional service providers; and
  • Potential purchasers or investors in the event of a corporate transaction.

International transfers

We may transfer personal data to countries outside the European Economic Area or other jurisdictions where data protection laws differ. When we do so, we implement safeguards such as contractually approved data transfer mechanisms and other appropriate measures to protect your data in accordance with applicable law.

Tracking technologies and cookies

We use cookies and similar technologies to operate the platform, analyze usage, personalise content, and support marketing efforts. Some cookies are essential for the service to function; others help us improve your experience. You can adjust your preferences within the platform, and you may withdraw consent where applicable. Third party tracking technologies may also be used, and their use is subject to their own policies.

Data retention and deletion

We retain personal data for as long as necessary to provide the services and to comply with legal and regulatory obligations. Generally, account data and transactional records are kept for the duration of the relationship and for a period of at least six years thereafter, or longer if required by law. If you request deletion, we will assess the request under applicable legal obligations and keep data only as permitted by law.

Your rights

  • Right of access: you may obtain a copy of the personal data we hold about you.
  • Right to rectification: you may correct inaccurate or incomplete data.
  • Right to erasure: you may request deletion where there is no compelling reason to continue processing.
  • Right to data portability: you may receive your data in a structured, commonly used format and request direct transmission to another controller where technically feasible.
  • Right to restrict processing: you may request suspension of processing in certain circumstances.
  • Right to object: you may object to processing based on our legitimate interests, subject to overriding legitimate grounds or legal obligations.
  • Rights related to automated decisions and profiling: you have the right to request human involvement in decisions that produce legal effects or significant impacts on you, where applicable.
  • Right to withdraw consent: where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before withdrawal.

To exercise these rights, contact [email protected]. We will respond within a reasonable timeframe and no later than one month, subject to extension for complex requests.

Security of your information

We apply technical and organizational safeguards appropriate to the sensitivity of the data, including (where applicable) TLS encryption for data in transit, encryption at rest, access controls, multi-factor authentication, regular security testing, and independent audits. We will notify affected individuals and authorities as required by law in the event of a data security incident.

Minors

The services are not directed to individuals under the age of 18 or the applicable legal age in a jurisdiction, whichever is higher. We implement age verification measures and will discard information if it is determined that a user is not legally eligible to use the services.

Marketing preferences

You may opt out of promotional communications at any time by adjusting your preferences in your account or by following the opt-out instructions in communications. Even if you opt out of marketing, we may continue to send service-related notices and important account information.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Substantial changes will be communicated via the platform or by other means. The date of the last revision will be indicated at the top of the notice. Your continued use of the services after a change constitutes acceptance of the updated notice.

How to contact us

If you have questions about this Privacy Notice or to exercise your rights, please contact [email protected]. You may also contact your local data protection supervisory authority if you have unresolved concerns about our handling of your personal data.